People (almost) always underestimate legibility problems. The terms used (eg knowledge problems, documentation, etc) betray this. Where and when we can "solve"

People (almost) always underestimate legibility problems. The terms used (eg knowledge problems, documentation, etc) betray this. Where and when we can "solve" knowledge problems via codification, that work is now a commodity. It has already been outsourced, automated or relegated to organisational backwaters and low level employees. >>many of the knowledge problems are cultural I agree, but think the author is understimating both the problem and the "cultural" solution. To codify a function is to change it entirely, like going from skilled craft production to injection molding and factory assembly. Everything changes, both the process and the output. I think we're very limited in our capacity to intentionally affect culture. At best we can introduce surface level elements and hope that they permeate somewhat. The cultural problem is a lot like the knowledge problem, in this sense.