4 ms·

Sure, but usability issues aren't necessarily issues under ADA.

• Closi 5y ago
  Unless we have more details about this claim we can’t be sure, but it seems like the ADA claim is probably well-intentioned but also not correct. Chase does not have to implement a specific solution to a users problem, they have to make a reasonable adjustment - I.e. you can install a small ramp if someone asked for a lift. Depending on the issue raised, chase may feel they have a reasonable way of providing the services - for instance if the user is blind and uses some specific Linux screen reader then telephone banking may also be a reasonable adjustment rather than Linux support. Chase may see supporting Linux for all users because of one persons disability as an ‘unreasonable’ adjustment (I don’t see the issue, but this is approximately how the claim would work). To be open I’m not exactly sure how ADA works as I’m more familiar with UK legislation.