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>You can no longer help the customer who’s buying your product with the following requests: Refunds, credit card changes, discounts, trial extensions, hardship
by cachehit 5y ago
>You can no longer help the customer who’s buying your product with the following requests: Refunds, credit card changes, discounts, trial extensions, hardship exceptions, comps, partial payments, non-profit discounts, educational discounts, downtime credits, tax exceptions, etc. You can’t control any of this when you charge your customers through Apple’s platform. So now you’re forced to sell a product - with your name and reputation on it - to your customers, yet you are helpless and unable to help them if they need a hand with any of the above.
From https://www.hey.com/apple/iap/ https://www.hey.com/apple/iap/
- Terretta 5y agoUnfortunately, from a user perspective, in aggregate, the reputation of Apple beats the median reputation of devs at doing all those things in a customer’s favor. So odds are subscribe through apple has better experience. You, as a dev, may offer better, for sure. But the user cannot count on that.