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Ask HN: How do you design KPI for teams or organization?
Would like to know your experience and what resources, thanks.
- PaulHoule 5y agoPersonally I think KPIs (particularly when you are asking the question "how do I adopt KPIs") are toxic. In a non-startup company there is generally one bottleneck that holds the organization back and has to be controlled https://www.amazon.com/Goal-Process-Ongoing-Improvement/dp/0884271951 https://www.amazon.com/Goal-Process-Ongoing-Improvement/dp/0... In a startup company or if you are trying to develop a "revolutionary" product there are usual several bottlenecks that need to be attacked. For instance going to the moon you have to solve problems from a list such as * propulsion * navigation * life support if you are looking at a 10% improvement you need to find the one bottleneck (e.g. "The Goal") if you need to get a 10x improvement you will hit several bottlenecks on the way there and the writings of W.L. Livingston apply https://www.amazon.com/Have-Fun-at-Work-Livingston/dp/0937063053 https://www.amazon.com/Have-Fun-at-Work-Livingston/dp/093706... When you use goals to "destroy the competition" or "change the world", goals are a powerful technique. If you are setting goals because somebody told you to set goals or somebody else sets goals you are going to drive yourself to distraction.
- this2shallPass 5y agohttps://www.ycombinator.com/library/6j-how-to-set-kpis-and-goals-sus-2019 https://www.ycombinator.com/library/6j-how-to-set-kpis-and-g... https://www.youtube.com/watch?v=lL6GdUHIBsM https://www.youtube.com/watch?v=lL6GdUHIBsM
- Spooky23 5y agoMake sure you need to create real KPIs, or if you are just feeding the bureaucracy. If it’s a matter of feeding the paperwork monster, focus on easy to collect metrics that don’t change, and spend some time cooking up persuasive bullshit re:why it matters.