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The other two people who responded to you have covered the gist of it. This is deceitful behavior. A customer should be informed when taking delivery of the veh
by breakingcups 5y ago
The other two people who responded to you have covered the gist of it. This is deceitful behavior. A customer should be informed when taking delivery of the vehicle at the latest and have a choice in rejecting the delivery. Anything else reeks of dubious ethics.
This is not a simple mistake. In a properly run company, the amount of people who had to sign off on a change like this is not low and a good portion of them would have to wilfully decide that not informing the customers until after delivery was the best strategic decision.
- gitfan86 5y agoA properly run company like GM or Ford? Tesla is a unique company and offers a unique products. It is totally reasonable if you don't want to buy one, but for many of us, it is the best deal and the best car we have ever owned.
- csunbird 5y agoWhat are you talking about? The car left the factory faulty as it is, there is no excuse, chip shortages or not. There is no way I am buying a Tesla now or in the future.
- coreDNA123 5y agoThat move is a proof of poor and low practices. I don't like Tesla but I am surprised since I was putting them at "Apple" league, but it seems like they little to no considerations for their customer. Maybe the numbers of cars/customers concerned by the shortage issue is so low that they decided to do so and hopped this will go unnoticed. And by the way you must be trolling, I can't believe you are totally fine getting disrespected like this just because they are an unique company with a unique product, which is by the way just marketing.
- breakingcups 5y agoSure, if you're happy with a company pulling moves like this, by all means. Make an informed decision.
- antiterra 5y agoFair enough. It sounds like the strategic decision was to inform customers, but they failed to do it consistently. Something is clearly wrong with how Tesla’s reps are managed and trained.