I worked in DSL support for one of the baby bells back in 2002 and talked to a customer who had a line item in her bill for telephone rental that went back as f

I worked in DSL support for one of the baby bells back in 2002 and talked to a customer who had a line item in her bill for telephone rental that went back as far as the billing system could show me. It jumped out at me since I'd seen thousands of bill plans and never saw that line item before. She said she had the phone installed on the kitchen wall around the time her grandson was born. He was 27. I told her she could replace it for less than 20 bucks and she said no thank you she liked this phone very much. She wasn't calling about the bill, she just wanted to get her e-mail working. She spent upwards of $3,000 on that phone in rental fees alone. She might be still paying it today for all I know.