But that doesn't seem to be as useful or relevant advice in this case, because all of these tools (or operating systems) can perform the baseline of the job (cr

But that doesn't seem to be as useful or relevant advice in this case, because all of these tools (or operating systems) can perform the baseline of the job (creating and sharing documents, etc.) One might have initially lower resistance than others, but another might have better long-term results and be more efficient. As an executive, why would you focus on making your factory be more efficient when your executive team's workflow was also inefficient? In a law firm, the workflow essentially is the factory floor for the product being manufactured. It may be a difficult question to answer, but that doesn't mean that it shouldn't be asked.