My experience with MS support is nothing like you describe. I'm in a very small company that uses Office 365. One of the principal reasons we continue using it

My experience with MS support is nothing like you describe. I'm in a very small company that uses Office 365. One of the principal reasons we continue using it is the excellent support we receive from MS. The support folks know their tools and stay on the line until they're sure the problem is solved. In a couple of cases, we've even received a follow-up call 48 hours later to make sure that we're still in good shape.