I have two apartments above my office, both residents have regular parcel deliveries and expect me to be available to receive them as some kind of free concierg

I have two apartments above my office, both residents have regular parcel deliveries and expect me to be available to receive them as some kind of free concierge service that I don't remember signing-up for? To make matters worse, one of these people refuses speak to me even I am stood immediately in front of him; the other parks her car in such a manner that I have to pay to park in a public space down the road despite polite requests for her to park in a more considerable manner. I've also had to soundproof my office at my own cost because of her barking dog (that she isn't supposed to have). The added irony being that if I order stuff from amazon I have it delivered to a nearby locker because I don't like waiting all day for the buzzer to go. So, yeah, not much sympathy from here. And, yes, I do still accept their parcels. Just because some people are **holes doesn't mean I have to be one too.