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If your service goes down then, usually customers aren't impressed by you screaming about it being some suppliers fault and it being their liability. My point
by chillfox 5y ago
If your service goes down then, usually customers aren't impressed by you screaming about it being some suppliers fault and it being their liability.
My point is that you can't outsource reputational damage and blame.
- ju-st 5y agoYou can outsource it, at least partially, by buying the market leader, i.e. AWS or previously IBM.
- growse 5y agoWhen my service is down and my competitor's isn't, the customers don't care that "it's ok, it's because I chose the market leader and they're having an outage". My customers don't have a contract with AWS. A service they're paying for is down, and what am I going to do about it?
- whatever1 5y agoYour customers cannot sue you for reasonable downtime. Your contract always has a downtime clause, and nobody is promising 100% availability. But they can sue you to bankruptcy if you mess up with their data. And these incidents happen way too frequently, even to big players, to ignore them. You cannot casually say I am able to setup a Linux box myself, no need to hire experts / outsource this task to experts.