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A contracted employee for a contracted carrier left a few packages. The customers will tell Amazon they never received the items. Amazon will replace them free

by kirykl 5y ago

A contracted employee for a contracted carrier left a few packages. The customers will tell Amazon they never received the items. Amazon will replace them free. If the items sold were from an FBA seller, Amazon won't eat the cost but will charge back the FBA seller. The contracted carrier may or may not ever hear about it.

pitaa 5y ago
> The customers will tell Amazon they never received the items. Amazon will replace them free. Why does this remind me of that old Firefly episode where they steal the medicine from the Alliance hospital. They justify that "the Alliance will have it replaced by the end of the day".
- tialaramex 5y ago
  Firefly is a show about the bad guys, written by somebody who doesn't realise they're the bad guys. I watched it because I played the awful board game. "This game is awful" I said but the guy who'd bought it insisted it was great because it was so like the TV show. Watched the show, checks out, they've precisely imitated the show's "I don't deserve to suffer the inevitable consequences of my own actions. I am the protagonist in my story so the rules shouldn't apply to me" attitude.
- TMWNN 5y ago
  It's the fictional counterpart to the statement that you see on Reddit and elsewhere after a violent riot, that it's no big deal that buildings and businesses got torched and looted because "insurance covers it".
albatrosstrophy 5y ago
So the FBA seller's going to bear the cost of courier mistake? This doesn't make sense.
- kirykl 5y ago
  yes, they class it as carrier delay and charge the seller been going on for a while. The reimbursements never actually happen https://www.reddit.com/r/AmazonSeller/comments/9d9owl/a_ton_of_refunds_on_amazon_in_the_last_few_months/ https://www.reddit.com/r/AmazonSeller/comments/9d9owl/a_ton_...
- dawnerd 5y ago
  As someone that’d dabbled in FBA I don’t think it’s how it works either. It’s 100% amazons fault and one of the main reasons to do FBA - having Amazon deal with logistics. That said it might be different these days.
julianlam 5y ago
At Amazon's scale, it's not worth it to close the loop on every abandoned delivery worldwide. I once got a parcel delivered, but the driver was confused as the same tracking number was on two parcels. Amazon had printed an extra label and stuck it onto another package. He just had me pick one of the two. I picked wrong, and ended up with some window treatments that Amazon refused to collect. I reordered my stuff (which likely went back to Amazon as undeliverable anyway) and that was that. Amazon just writes it off as a business expense.
georgyo 5y ago
What's interesting to me is that Amazon fights very hard if it is their items. I have only every gotten one package stolen, and it was Amazon store brand Presto paper towels, a value of ~$30. Because it was Amazon brand, I got transferred three times, they flat out said that for their products they need to investigate. They created a case number and had me call back in a week. Other people I know, and even in this thread talk about how trivial it is for a return. Apparently Amazon only cares about lost packages if they have to actually eat the cost.
bradknowles 5y ago
I’ve had Amazon deliver my packages to the wrong address. This is why I wish they were required to take a picture of all deliveries. That way I could contact them, have them pull up the picture of the wrong house, and have them compare that to all the other pictures of all the other deliveries. Then it would be a lot easier to make them either send a new one to the right address, or they have to go to their misdelivered address and pick up that package so that they can send it to me. Sigh….

by kirykl 5y ago

pitaa 5y ago

> The customers will tell Amazon they never received the items. Amazon will replace them free. Why does this remind me of that old Firefly episode where they steal the medicine from the Alliance hospital. They justify that "the Alliance will have it replaced by the end of the day".

tialaramex 5y ago
Firefly is a show about the bad guys, written by somebody who doesn't realise they're the bad guys. I watched it because I played the awful board game. "This game is awful" I said but the guy who'd bought it insisted it was great because it was so like the TV show. Watched the show, checks out, they've precisely imitated the show's "I don't deserve to suffer the inevitable consequences of my own actions. I am the protagonist in my story so the rules shouldn't apply to me" attitude.
TMWNN 5y ago
It's the fictional counterpart to the statement that you see on Reddit and elsewhere after a violent riot, that it's no big deal that buildings and businesses got torched and looted because "insurance covers it".

albatrosstrophy 5y ago

So the FBA seller's going to bear the cost of courier mistake? This doesn't make sense.

kirykl 5y ago
yes, they class it as carrier delay and charge the seller been going on for a while. The reimbursements never actually happen https://www.reddit.com/r/AmazonSeller/comments/9d9owl/a_ton_of_refunds_on_amazon_in_the_last_few_months/ https://www.reddit.com/r/AmazonSeller/comments/9d9owl/a_ton_...
dawnerd 5y ago
As someone that’d dabbled in FBA I don’t think it’s how it works either. It’s 100% amazons fault and one of the main reasons to do FBA - having Amazon deal with logistics. That said it might be different these days.

julianlam 5y ago

At Amazon's scale, it's not worth it to close the loop on every abandoned delivery worldwide. I once got a parcel delivered, but the driver was confused as the same tracking number was on two parcels. Amazon had printed an extra label and stuck it onto another package. He just had me pick one of the two. I picked wrong, and ended up with some window treatments that Amazon refused to collect. I reordered my stuff (which likely went back to Amazon as undeliverable anyway) and that was that. Amazon just writes it off as a business expense.

georgyo 5y ago

What's interesting to me is that Amazon fights very hard if it is their items. I have only every gotten one package stolen, and it was Amazon store brand Presto paper towels, a value of ~$30. Because it was Amazon brand, I got transferred three times, they flat out said that for their products they need to investigate. They created a case number and had me call back in a week. Other people I know, and even in this thread talk about how trivial it is for a return. Apparently Amazon only cares about lost packages if they have to actually eat the cost.

bradknowles 5y ago

I’ve had Amazon deliver my packages to the wrong address. This is why I wish they were required to take a picture of all deliveries. That way I could contact them, have them pull up the picture of the wrong house, and have them compare that to all the other pictures of all the other deliveries. Then it would be a lot easier to make them either send a new one to the right address, or they have to go to their misdelivered address and pick up that package so that they can send it to me. Sigh….