I wonder if beyond local inventory, there is a repair/support aspect to it. On the confusion part, I once went through phone support back and forth to get a BT

I wonder if beyond local inventory, there is a repair/support aspect to it. On the confusion part, I once went through phone support back and forth to get a BTO with a different keyboard. It didn't work, and I didn't get much info beyond shrugs. They basically tried to pass the order to the JP branch and it didn't pan out.