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A lot of companies just say "We've added it to the backlog, thanks!" - I'd recommend avoiding this. An honest "we don't plan on taking the product in this dire

A lot of companies just say "We've added it to the backlog, thanks!" - I'd recommend avoiding this. An honest "we don't plan on taking the product in this direction for some time" will do wonders (at least for customers worth keeping IMO).

tata71 5y ago
I've been saying things like: "we'd like to hear more about how you'd use this, to help us build future versions".
- latchkey 5y ago
  Any smart customer would know that is code for "We've added it to the backlog, thanks!" and won't ever see that feature.