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Is it really true that companies spend so much more on recruitment than retention? I happen to know the founders of Culture Amp [1] (just through being in the

Is it really true that companies spend so much more on recruitment than retention? I happen to know the founders of Culture Amp [1] (just through being in the same city and hanging around in the same startup founder circles when we were all starting out 12+ years ago). They've spent over a decade building a platform to gauge employee satisfaction and company culture health, to help companies with retention. They charge a lot for it and they have over 4000 companies using it including some of the largest/biggest companies/brands, and including newer Silicon Valley companies and old/established companies. They seem to be doing incredibly well. Where's the evidence that companies don't take retention seriously? It seems self-evident to me that in a world where the top talent (particularly among developers/engineers) is so highly prized, companies that neglect employee satisfaction and retention will start declining quite rapidly. https://www.cultureamp.com/ https://www.cultureamp.com/

MAGZine 5y ago
I don't have a large sample set, but from what I HAVE seen is that most of these surveys are run with altrustic motivations/intentions, but simply do not change anything. In the worst cases, providing critical feedback can be a CLM. Causing problems for your manager/s generally doesn't help you get more money. You end up seen as the problem, rather than a symptom or victim of the problem. This is partly, of course, because your average line manager doesn't actually have power to change anything, just to manage you, their peers, and their managers.
- tomhoward 5y ago
  I don’t know personally as I haven’t been in a company the uses it, but my understanding is the Culture Amp platform is designed to get around these pitfalls, and that’s why companies pay a lot to use it. Surely a company that just allows these issues to persist will lose talent to companies that can do better at culture and retention, even if just a little? I certainly know the founders/senior execs are very smart and also very well intentioned, and they’ve been growing strongly for a long time, so they must be getting some solid results for their clients.

MAGZine 5y ago

I don't have a large sample set, but from what I HAVE seen is that most of these surveys are run with altrustic motivations/intentions, but simply do not change anything. In the worst cases, providing critical feedback can be a CLM. Causing problems for your manager/s generally doesn't help you get more money. You end up seen as the problem, rather than a symptom or victim of the problem. This is partly, of course, because your average line manager doesn't actually have power to change anything, just to manage you, their peers, and their managers.

tomhoward 5y ago
I don’t know personally as I haven’t been in a company the uses it, but my understanding is the Culture Amp platform is designed to get around these pitfalls, and that’s why companies pay a lot to use it. Surely a company that just allows these issues to persist will lose talent to companies that can do better at culture and retention, even if just a little? I certainly know the founders/senior execs are very smart and also very well intentioned, and they’ve been growing strongly for a long time, so they must be getting some solid results for their clients.