Because business like to reward 'difference makers,' and retention is usually a frontline manager's issue. Otherwise, it's hard to measure the success of the "

Because business like to reward 'difference makers,' and retention is usually a frontline manager's issue. Otherwise, it's hard to measure the success of the "retention department." Only one group has the job of making new people show up: recruiters. But if nobody leaves, do we bonus the 'retention department' or the regular manager?