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I'm curious how you handle close to unused functionality? I find this problem acute in B2B software where only one customer adopts the feature, but it happens

I'm curious how you handle close to unused functionality? I find this problem acute in B2B software where only one customer adopts the feature, but it happens to be a very important one.

mehphp 5y ago
Personally, I feature flag them and hide it for all other customers. If the feature requires extra cost to keep going then I let the customer know the situation and charge them to keep it going.