> "I had a problem, that problem was solved quickly and efficiently". It's even more interesting here in Canada; kind of inbetween US and UK. There's in fact a

> "I had a problem, that problem was solved quickly and efficiently". It's even more interesting here in Canada; kind of inbetween US and UK. There's in fact a bit of a debate of the 2 approaches. What you're seeing is the collapse of skill and the shift to sales. It derives heavily from the banking industry, interesting you use the bank as your example. When the banks got automated(ABMs), you might expect the number of employees employed by the banks went down but it went way way up. They are no longer tellers, they are sales. Sales people aren't there to solve your problem. They want to sell you something, and a good sales person is personable, friendly, and you don't realize they are doing it.