3 ms·
That's been my experience also. In my case the replacement wasn't even done in the same region of the country, or by Apple employees, although the turnaround wa
by _delirium 5y ago
That's been my experience also. In my case the replacement wasn't even done in the same region of the country, or by Apple employees, although the turnaround was pretty quick when you take that into account.
I dumped a glass of water on a MacBook Pro keyboard earlier this year, and took it to the local Apple Store (in DC) under AppleCare+. After verifying that it in fact wouldn't boot, they told me to leave it for repair and they'd update me. I picked it up about a week later repaired.
Based on the PDF documentation I got with the pickup, they shipped it to a third-party repair shop in Houston (CSAT Solutions), which removed every part that had tripped the liquid sensor, and replaced them with new parts (logic board, touch ID board, I/O board, and "top case with battery"). The repair shop then shipped the resulting mostly-new laptop back to the Apple Store in DC, where I picked it up.