In 2017 had a broken knee, hand, and ribs. Lived on the fourth floor of a building with no elevator. Only left to go to physical therapy, and took me a half hou

In 2017 had a broken knee, hand, and ribs. Lived on the fourth floor of a building with no elevator. Only left to go to physical therapy, and took me a half hour to scoot down the stairs to the sidewalk. When Uber drivers saw me in my braces and crutches they'd drive off - and it makes you feel like shit when you already can barely move, then something like that happens. Lyft drivers, as I learned, were trained to help disabled people get into the car and were just so obscenely kinds about the whole ordeal. Getting back up the stairs was about an hour long process. Early on had at least 5 Lyft drivers turn off their pickups and help me get back to my apartment. When you're in a state of limited mobility and vulnerability like that, that kind of kindness is unimaginably appreciated. But it's a culture thing, even if the drivers are just "gig" workers - whatever Lyft was doing brought about folks that'd help you get laid down and comfortable in the back seat, and sometimes, without request, insist they help you up the stairs even if it took them nearly an hour. I was cash strapped at the time and gave the most generous tips I could, but most folks refused it. It's just wild that whatever top-level edicts were at Uber versus Lyft, the level of compassion displayed varied so much.