JIRA is shovelware. In that it solves problems for one user (project managers) by shoveling it onto another user (developers or admin assistants). It solves s

JIRA is shovelware. In that it solves problems for one user (project managers) by shoveling it onto another user (developers or admin assistants). It solves some problems, but it could definitely do a better job of decreasing overall tracking work required, instead of just moving it around.