>> It reminds me of British customer service. If you haven't lived in the UK you might not be familiar with the phenomenon of a checkout person being surly. The

>> It reminds me of British customer service. If you haven't lived in the UK you might not be familiar with the phenomenon of a checkout person being surly. They clearly don't want to be scanning your groceries or engaging in inane chit-chat with you. And they have almost no pretence about that fact. How have you arrived at this conclusion? I'm guessing by "British" you mean English. I've lived in Scotland for almost 15 years, and I can certainly tell you that "British" customer service is not Scots customer service. For a starter, most Scots do not identify as "British", so then to use your broad brush is a bad look. If your experience was in England, please just say so. In anycase, my experience shopping in Scotland is vastly different from shopping in the home counties.