My girlfriend has a visual impairment. When it's dark outside, it can take awhile for her to locate the Uber and get to it. A number of times she's been unable

My girlfriend has a visual impairment. When it's dark outside, it can take awhile for her to locate the Uber and get to it. A number of times she's been unable to locate the Uber and the driver has just left. I'll have to look and see if she's been charged wait fees. There was another incident which was caused by a very poor UI decision by Uber (or maybe just a bug). She scheduled a ride in advance from her work to a doctor's office. Then when she went to get a ride home (this time in real time, not scheduling in advance), the origin was set by default to the last place she scheduled a ride from - her workplace, NOT her current location at the doctor's office. She didn't realize that Uber wasn't doing its usual thing of setting the origin to your current location, so the driver showed up at her workplace. She ended up paying the driver cash to come to the doctor's office and pick her up from there.