>They have millions of hosts and need to prioritize their time and efforts towards major issues. This is the same lame justification for any big corporation, t

>They have millions of hosts and need to prioritize their time and efforts towards major issues. This is the same lame justification for any big corporation, they have millions hosts but also millions of money coming from them. Any business should be able to support properly their customers, particularly in the case of middle-men, such as AirBnb and similar, part of their business consists in having BOTH hosts and guests "at least moderately" happy.