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+1. Market support hates me. I just keep writing them, and writing them, and encouraging users to do the same. It always feels like tilting against windmills an
by jen_h 15y ago
+1. Market support hates me. I just keep writing them, and writing them, and encouraging users to do the same. It always feels like tilting against windmills and I've never had Market Support solve a single issue or respond with any details that showed they even understood the issue, but I do it anyway with fingers crossed.
You're right about the forums - I've had a few issues that Market Support was useless on, but was solved by other posts on the forums (non-alphanumeric character in a company name causing you to never be able to respond to a customer request, anyone? Argh.).
And add my vote for developers-only forums - but not just accessible from the Developer Console...since you can't associate more than a single Gmail account with a developer account (talk about enterprise-unfriendly...), the principal developer account should be able to invite others to the forums.
- dpcan 15y agoThat's just the thing. Have you ever talked to ANYONE who's received a response back from those Google support contact forms that wasn't just a canned response with no indication that anyone has read anything? Who are they trying to fool with that post asking us to go to the contact forms? I just do not understand what kind of show they are trying to run over there. It's baffling. Why not provide awesome support? Why not?
- a3camero 15y agoI know what sort of show: a very cheap one. Customer support is tremendously expensive. Sophisticated support for developers costs even more.
- radley 15y agoActually we've received good responses. In one case, we had a user app comment that was simply lots of Russian profanity. Google removed it within a few days.