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As someone who has used both Wolt and DoorDash I would say don't hold your breath on decreased fees. Probably it'll just get more opaque and restaurant menu pri

As someone who has used both Wolt and DoorDash I would say don't hold your breath on decreased fees. Probably it'll just get more opaque and restaurant menu prices will increase 10-20% while the additional fees stay the same so they can book more revenue without you feeling like you're paying more (because who is also googling the restaurant menu at the same time to compare?)

deanclatworthy 5y ago
This is exactly what I see happening. Restaurants are increasing prices to cover the “Wolt tax”. My local McDonald’s does this.
- fy20 5y ago
  Can confirm, I work in the POS space and most of the restaurants we work with increase their prices to cover the comission charges from the delivery service. DoorDash has a policy that pickup prices have to match in-store (restaurants are still charged comission though), but delivery can be marked up by whatever you want. That and the extra service fees they charge to customers (they are a lot more in the US [0]), means you can end up paying double what it would be if you got off your ass and walked down the street to order :-) [0] https://www.restaurantbusinessonline.com/technology/uber-eats-doordash-raise-fees-california-cover-driver-benefits https://www.restaurantbusinessonline.com/technology/uber-eat...
- beefield 5y ago
  Any contract that prohibits price differentiation between sales channels should be flat out illegal. Those kind of contracts are nothing short of evil.
- cotillion 5y ago
  Most pizza-places here attempt to avoid the "(wolt|foodora) tax" price increase for pickups by offering free drinks if you call and order instead of doing it through the app. Wouldn't be surprised if they start splitting into separate legal entities soon to get out of the pickup price matching restrictions.
orangepanda 5y ago
And how is this worse? I'd prefer an upfront 20% increase instead of it being added later anyway in fees
- atlasunshrugged 5y ago
  It's just less transparent

deanclatworthy 5y ago

This is exactly what I see happening. Restaurants are increasing prices to cover the “Wolt tax”. My local McDonald’s does this.

fy20 5y ago
Can confirm, I work in the POS space and most of the restaurants we work with increase their prices to cover the comission charges from the delivery service. DoorDash has a policy that pickup prices have to match in-store (restaurants are still charged comission though), but delivery can be marked up by whatever you want. That and the extra service fees they charge to customers (they are a lot more in the US [0]), means you can end up paying double what it would be if you got off your ass and walked down the street to order :-) [0] https://www.restaurantbusinessonline.com/technology/uber-eats-doordash-raise-fees-california-cover-driver-benefits https://www.restaurantbusinessonline.com/technology/uber-eat...
beefield 5y ago
Any contract that prohibits price differentiation between sales channels should be flat out illegal. Those kind of contracts are nothing short of evil.
cotillion 5y ago
Most pizza-places here attempt to avoid the "(wolt|foodora) tax" price increase for pickups by offering free drinks if you call and order instead of doing it through the app. Wouldn't be surprised if they start splitting into separate legal entities soon to get out of the pickup price matching restrictions.

orangepanda 5y ago

And how is this worse? I'd prefer an upfront 20% increase instead of it being added later anyway in fees

atlasunshrugged 5y ago
It's just less transparent