4 ms·

Did you read the article? My understanding from devs that I follow is that the current feedback system is pretty awful. If they're going to focus on better ways

Did you read the article? My understanding from devs that I follow is that the current feedback system is pretty awful. If they're going to focus on better ways of fostering dev/Market support, that seems like a good thing. (I'm downvoted for saying the same thing the top comment did, before that comment existed? OK? Cool story guys, it's not like the article implies a change in how Google handles these issues in an attempt to handle them better.)

shaggyfrog 15y ago
Of course I read the article. The point is that Google seems to love throwing around the "open" and "closed" buzzwords, irrespective of how much hypocrisy they engage in on a regular basis.
dpcan 15y ago
There was nothing in the forum post from Google about "improving" anything. They directed us to contact forms that always existed. Just TRY using those contact forms. I haven't tried today, but when I used them in the past, the first thing I received was a canned response that had nothing to do with the problem. I would reply saying that this canned response didn't help and to please actually read my question. About a week later, and this has happened to me over and over again, I would get another response saying they recently changed things in the Android Market that should have solved my problem. Uhm, changed what? Did you read my question? Are you a robot? It's infuriating. If this is all we have now, I won't email either. I already have copies of the responses they send back.
- deleted 15y ago
  [deleted]
drivebyacct2 15y ago
crickets Keeping hitting that arrow!
- deleted 15y ago
  [deleted]
- chc 15y ago
  From the Hacker News guidelines: "Resist complaining about being downmodded. It never does any good, and it makes boring reading." Some people will downvote just for violating that.
drivebyacct2 15y ago
I would honestly appreciate any sort of explanation as to the just massive amount of downvotes I received for this post. Obviously, pointing out the silence wasn't received well earlier and I fear it won't be better now. My reply was relevant and accurate in the context of the article. Further, it's in the exact same vein as the highly popular now-top comment which didn't exist when I wrote this post. The only reply only points out that his email experience was poor in the past. It's obvious that Google wants to shift to one-on-one email support both in the article and the forum post. So why did I get crapped on so badly?

shaggyfrog 15y ago

Of course I read the article. The point is that Google seems to love throwing around the "open" and "closed" buzzwords, irrespective of how much hypocrisy they engage in on a regular basis.

dpcan 15y ago

There was nothing in the forum post from Google about "improving" anything. They directed us to contact forms that always existed. Just TRY using those contact forms. I haven't tried today, but when I used them in the past, the first thing I received was a canned response that had nothing to do with the problem. I would reply saying that this canned response didn't help and to please actually read my question. About a week later, and this has happened to me over and over again, I would get another response saying they recently changed things in the Android Market that should have solved my problem. Uhm, changed what? Did you read my question? Are you a robot? It's infuriating. If this is all we have now, I won't email either. I already have copies of the responses they send back.

deleted 15y ago
[deleted]

drivebyacct2 15y ago

crickets Keeping hitting that arrow!

deleted 15y ago
[deleted]
chc 15y ago
From the Hacker News guidelines: "Resist complaining about being downmodded. It never does any good, and it makes boring reading." Some people will downvote just for violating that.

drivebyacct2 15y ago

I would honestly appreciate any sort of explanation as to the just massive amount of downvotes I received for this post. Obviously, pointing out the silence wasn't received well earlier and I fear it won't be better now. My reply was relevant and accurate in the context of the article. Further, it's in the exact same vein as the highly popular now-top comment which didn't exist when I wrote this post. The only reply only points out that his email experience was poor in the past. It's obvious that Google wants to shift to one-on-one email support both in the article and the forum post. So why did I get crapped on so badly?