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> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Lab

> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/content/c523efe6-9973-11e1-9a57-00144feabdc0 https://www.ft.com/content/c523efe6-9973-11e1-9a57-00144feab...

steveBK123 5y ago
No, but you could, for example, allocate the holidays equally amongst the team, or as a special class of days with a different schedule like weekends.. rather than just screwing whoever happens to be on that week? The fact that the product seems to have no concept of holidays when its essentially a scheduler++ is a problem. The problem with doing trades which is the default easiest thing to do given the PagerDuty interface is that when you come back from (or just before you go on) vacation you typically end up with extra bonus on-call shift outside the cycle. Delightful! All these things just sort of pile up into the "maybe its just easier not to take a couple days off" category, which is not really a mistake on your employers part.
- akavi 5y ago
  Oh man, as the engineer who was more or less responsible for PD scheduling between 2013 - 2015, it really hurts to hear they still haven't solved this :/
tikhonj 5y ago
Depends on the service? I've maintained a service used for supply chain planning where an outage during business hours needed addressing, but an outage over a weekend or holiday wasn't important. Being able to set up company holidays ahead of time then just not think about it would have been a useful feature for an on-call tool in that scenario.
dharmab 5y ago
> Do you shut down your service for Labor Day? Depends on the service and industry. Banking adjacent companies are often allowed downtime off US business hours. Even at big tech companies I've run internal services that had business hours support only (nonproduction sandboxes, non-business-impacting services, long running job services with SLOs measured in hours or days)
- jldugger 5y ago
  > Depends on the service and industry. Banking adjacent companies are often allowed downtime off US business hours. Honestly as a consumer this pisses me off. I get home for the day, relax, eat dinner, and log into the bank to check my finances at 8pm and east coast banks throw up a "scheduled downtime for upgrades" notice.
myrle 5y ago
Some companies have international teams. National holiday awareness can be useful in that context.

steveBK123 5y ago

No, but you could, for example, allocate the holidays equally amongst the team, or as a special class of days with a different schedule like weekends.. rather than just screwing whoever happens to be on that week? The fact that the product seems to have no concept of holidays when its essentially a scheduler++ is a problem. The problem with doing trades which is the default easiest thing to do given the PagerDuty interface is that when you come back from (or just before you go on) vacation you typically end up with extra bonus on-call shift outside the cycle. Delightful! All these things just sort of pile up into the "maybe its just easier not to take a couple days off" category, which is not really a mistake on your employers part.

akavi 5y ago
Oh man, as the engineer who was more or less responsible for PD scheduling between 2013 - 2015, it really hurts to hear they still haven't solved this :/

tikhonj 5y ago

Depends on the service? I've maintained a service used for supply chain planning where an outage during business hours needed addressing, but an outage over a weekend or holiday wasn't important. Being able to set up company holidays ahead of time then just not think about it would have been a useful feature for an on-call tool in that scenario.

dharmab 5y ago

> Do you shut down your service for Labor Day? Depends on the service and industry. Banking adjacent companies are often allowed downtime off US business hours. Even at big tech companies I've run internal services that had business hours support only (nonproduction sandboxes, non-business-impacting services, long running job services with SLOs measured in hours or days)

jldugger 5y ago
> Depends on the service and industry. Banking adjacent companies are often allowed downtime off US business hours. Honestly as a consumer this pisses me off. I get home for the day, relax, eat dinner, and log into the bank to check my finances at 8pm and east coast banks throw up a "scheduled downtime for upgrades" notice.

myrle 5y ago

Some companies have international teams. National holiday awareness can be useful in that context.