4 ms·
It's great to see more competition in this space. Generally speaking, what I miss in these "incident management" products is also an integrated, flawless way to
by joaoqalves 5y ago
It's great to see more competition in this space. Generally speaking, what I miss in these "incident management" products is also an integrated, flawless way to handle incidents when they're happening. I'm talking about:
1. Quickly creating a proper chat
2. Quickly creating an incident document where you can pin chat messages and use it in the post-mortem. Ideally, pinning some graphs that you'd extract from your observability solutions
3. Having a status page to put a small description for non-technical stakeholders.
PagerDuty covers some of this. Monzo's Response [1] and now incident.io [2] try to cover it too. I'd like to have this experience end-to-end.
1 - https://github.com/monzo/response https://github.com/monzo/response
2 - https://incident.io/ https://incident.io/
- hrpnk 5y agoMonzo's solution does not seem to be actively maintained, is it? +100 on the creation of incident chat rooms and pinning data to re-use in incident docs. There is nothing worse than copying the timeline events from one tool to a Google Doc.
- joaoqalves 5y agoAFAIK, the creators created incident.io as a spin-off [1] :) Smart move, I must say. 1 - https://www.indexventures.com/perspectives/incidentio-raises-47-million-to-bring-world-class-incident-management-to-the-whole-organization/ https://www.indexventures.com/perspectives/incidentio-raises...
- VectorLock 5y agoThis is one thing I really like about PagerDuty's incident response, I can pull incidents and Slack messages right into the Incident timeline. I usually end up copy and pasting it into a.. _sigh_ Jira ticket.
- igetspam 5y agoI use incident.io. Pretty happy with it. Very responsive team.