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Am I missing something, or is "customer success" one of those things where people come up with a new term for existing things, but with "... done correctly" imp
by handrous 5y ago
Am I missing something, or is "customer success" one of those things where people come up with a new term for existing things, but with "... done correctly" implied? I read the "What is customer success and why does it matter" part hoping for clarity, and that's what it reads like to me.
- named-user 5y agoCustomer engagement manager
- danielzarick 5y agoIt is definitely something different, and a different framing on some existing activities. But the same way that engineering roles change, non-engineering roles also change in focus and title and expectations. Thanks for the feedback about that chapter, will dive in and see if we can try to make the answer more clear!