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Hey everyone, Matvey, ex-CEO of Amixr is here. Me and Ildar Iskhakov started this project three years ago because we used to be on-call ourselves and needed bet

Hey everyone, Matvey, ex-CEO of Amixr is here. Me and Ildar Iskhakov started this project three years ago because we used to be on-call ourselves and needed better tools. It was an amazing journey from 0 to 1. Tons of coding, first customers, fundraising, iterating, and finally the honor to join Grafana Labs and build Grafana OnCall! I'll be happy to answer your questions if you have any.

SeriousM 5y ago
Hi! Thanks for sharing this news. Will this be available for on-premise installations, and when?
- motakuk 5y ago
  For now, we are focusing on rolling Grafana OnCall in the Grafana Cloud. It's a very common use case to have such a system outside of your infrastructure so it won't be affected by probable issues. It should be alive even when everything goes wrong. We've already received multiple questions about OSS and on-premises. Will roll cloud version first, see how it works, collect feedback and build (and share) future plans!
bilalq 5y ago
This looks really neat. We don't use Grafana today. We're running CloudWatch/insights and Squadcast for alerting, but deep integration with the monitoring tool looks cool. Is this usable with self-hosted or AWS managed Grafana?
- motakuk 5y ago
  Yep! The idea of Grafana OnCall is to help you to group, deduplicate, route & deliver to Slack/SMS/Phone alerts from any sources. It could be a CloudWatch, DataDog, self-hosted Alertmanager, or Grafana of course. The only requirement for the alert source is to be able to generate a webhook and send it to us.
  - bilalq 5y ago
    Can Grafana OnCall itself be self-hosted and/or run as a part of Grafana itself? Your last response makes it sound like it's a separate product with integrations rather than an extension of Grafana. Is that correct?
    - motakuk 5y ago
      It's 100% part of the Grafana Cloud, not a separate product. It's deeply integrated with the rest of Grafana. Same time we've focused on making it useful for those who don't use Grafana for monitoring. Feel free to sign up in the Grafana Cloud and use just OnCall if you want.
joaoqalves 5y ago
It's great to see more competition in this space. Generally speaking, what I miss in these "incident management" products is also an integrated, flawless way to handle incidents when they're happening. I'm talking about: 1. Quickly creating a proper chat 2. Quickly creating an incident document where you can pin chat messages and use it in the post-mortem. Ideally, pinning some graphs that you'd extract from your observability solutions 3. Having a status page to put a small description for non-technical stakeholders. PagerDuty covers some of this. Monzo's Response [1] and now incident.io [2] try to cover it too. I'd like to have this experience end-to-end. 1 - https://github.com/monzo/response https://github.com/monzo/response 2 - https://incident.io/ https://incident.io/
- hrpnk 5y ago
  Monzo's solution does not seem to be actively maintained, is it? +100 on the creation of incident chat rooms and pinning data to re-use in incident docs. There is nothing worse than copying the timeline events from one tool to a Google Doc.
  - joaoqalves 5y ago
    AFAIK, the creators created incident.io as a spin-off [1] :) Smart move, I must say. 1 - https://www.indexventures.com/perspectives/incidentio-raises-47-million-to-bring-world-class-incident-management-to-the-whole-organization/ https://www.indexventures.com/perspectives/incidentio-raises...
  - VectorLock 5y ago
    This is one thing I really like about PagerDuty's incident response, I can pull incidents and Slack messages right into the Incident timeline. I usually end up copy and pasting it into a.. _sigh_ Jira ticket.
- igetspam 5y ago
  I use incident.io. Pretty happy with it. Very responsive team.
tex0 5y ago
Is there automatic planning of upcoming shifts and compensation accounting? Or do you have to do that manually?

SeriousM 5y ago

Hi! Thanks for sharing this news. Will this be available for on-premise installations, and when?

motakuk 5y ago
For now, we are focusing on rolling Grafana OnCall in the Grafana Cloud. It's a very common use case to have such a system outside of your infrastructure so it won't be affected by probable issues. It should be alive even when everything goes wrong. We've already received multiple questions about OSS and on-premises. Will roll cloud version first, see how it works, collect feedback and build (and share) future plans!

bilalq 5y ago

This looks really neat. We don't use Grafana today. We're running CloudWatch/insights and Squadcast for alerting, but deep integration with the monitoring tool looks cool. Is this usable with self-hosted or AWS managed Grafana?

motakuk 5y ago
Yep! The idea of Grafana OnCall is to help you to group, deduplicate, route & deliver to Slack/SMS/Phone alerts from any sources. It could be a CloudWatch, DataDog, self-hosted Alertmanager, or Grafana of course. The only requirement for the alert source is to be able to generate a webhook and send it to us.
- bilalq 5y ago
  Can Grafana OnCall itself be self-hosted and/or run as a part of Grafana itself? Your last response makes it sound like it's a separate product with integrations rather than an extension of Grafana. Is that correct?
  - motakuk 5y ago
    It's 100% part of the Grafana Cloud, not a separate product. It's deeply integrated with the rest of Grafana. Same time we've focused on making it useful for those who don't use Grafana for monitoring. Feel free to sign up in the Grafana Cloud and use just OnCall if you want.

joaoqalves 5y ago

It's great to see more competition in this space. Generally speaking, what I miss in these "incident management" products is also an integrated, flawless way to handle incidents when they're happening. I'm talking about: 1. Quickly creating a proper chat 2. Quickly creating an incident document where you can pin chat messages and use it in the post-mortem. Ideally, pinning some graphs that you'd extract from your observability solutions 3. Having a status page to put a small description for non-technical stakeholders. PagerDuty covers some of this. Monzo's Response [1] and now incident.io [2] try to cover it too. I'd like to have this experience end-to-end. 1 - https://github.com/monzo/response https://github.com/monzo/response 2 - https://incident.io/ https://incident.io/

hrpnk 5y ago
Monzo's solution does not seem to be actively maintained, is it? +100 on the creation of incident chat rooms and pinning data to re-use in incident docs. There is nothing worse than copying the timeline events from one tool to a Google Doc.
- joaoqalves 5y ago
  AFAIK, the creators created incident.io as a spin-off [1] :) Smart move, I must say. 1 - https://www.indexventures.com/perspectives/incidentio-raises-47-million-to-bring-world-class-incident-management-to-the-whole-organization/ https://www.indexventures.com/perspectives/incidentio-raises...
- VectorLock 5y ago
  This is one thing I really like about PagerDuty's incident response, I can pull incidents and Slack messages right into the Incident timeline. I usually end up copy and pasting it into a.. _sigh_ Jira ticket.
igetspam 5y ago
I use incident.io. Pretty happy with it. Very responsive team.

tex0 5y ago

Is there automatic planning of upcoming shifts and compensation accounting? Or do you have to do that manually?