This happened at an aerospace company I worked for. Someone didn't read the paperwork closely and missed a critical yet very benign step in running a job. Engin

This happened at an aerospace company I worked for. Someone didn't read the paperwork closely and missed a critical yet very benign step in running a job. Engineer receives an angry wtf email from the customer which explained that because this detail was missed, the entire lot had to be scrapped. The engineer knew all too well the legal ramifications of lying so he directly told the customer "oops. our bad." This bypassed management causing a shit storm as there was no way to "smooth it over" once he admitted fault. Customer sued the company and they had to pay big $$$ to pay for the scrapped lot. Engineer was senior so all that happened was a chewing by the CEO.