6 ms·

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

by halfmatthalfcat 5y ago

abhishekjha 5y ago
Also what happens if pagerduty goes down?
- julianlam 5y ago
  Ideally, the services you use should handle that (detect a non-200 and fire off a backup method like a slack webhook or email.) In reality, probably a lot of missed downtime events, and ops sleeping peacefully I guess.
- vorpalhex 5y ago
  It's very rare for them to go down. I think I can remember one major outage during business hours in the last few years at which point we just switched to manual monitoring for the few hours. If that is within your outage model, you'd probably want a redundant on-call service I suppose, even if it's just escalating to a single known email or sms group.
- jq-r 5y ago
  Your service(s) going down and pagerduty going fully down is very unlikely to happen. Even if it does, you're probably going to get called by customer support because users never go down;)
- kevindong 5y ago
  In the year I used it, I never personally noticed it going down. Although that being said, their SLA is only 99.9% delivery in any calendar month within 5 minutes. The penalty for missing that SLA is only 10% of that month's bill. > Once an Incident is triggered, PagerDuty will deliver the First Responder Alert within the Notification Delivery Period for 99.9% of the notifications sent by PagerDuty for the Customer during any calendar month. The “Notification Delivery Period” is five (5) minutes and it is measured as the time it takes PagerDuty to deliver a First Responder Alert to telecommunication providers in accordance with the Service configuration and Contact Information. > ... > If PagerDuty fails to meet the SLA set forth herein, Customer may receive a service credit. Customer will be eligible for a credit toward future fees owed to PagerDuty for the PagerDuty Service. The Service Credit is calculated as ten percent (10%) of the fees paid for or attributable to the month when the alleged SLA breach occurred. https://www.pagerduty.com/standard-service-level-agreement/ https://www.pagerduty.com/standard-service-level-agreement/
haliskerbas 5y ago
Technically Splunk On-call. But I have a few pain points with it, and I miss pagerduty. If you want to see what teams you are on as the current logged in user, the only way to do it as far as what support told me, is to search for yourself and then check that result.
- rconti 5y ago
  I see my teams listed under my user profile. Or if I go to the left side bar and click on my name, it says when I'm next on-call for various teams. But the UI looks different than last time I logged in a few weeks ago, so maybe something has changed. Disclaimer: Am an employee.
bboreham 5y ago
Opsgenie?
bgm1975 5y ago
There’s Splunk OnCall (formerly known as VictorOps). It’s a very decent solution.
therealdrag0 5y ago
We use OpsGenie. not sure how widely it’s used but given its Atlasian I’d guess a non-trivial amount.
armiiller 5y ago
PagerTree - https://pagertree.com https://pagertree.com
- coderchix 5y ago
  My team uses PagerTree. Easy to get started with, has the tools you need without being overcomplicated.
saminzadeh 5y ago
DataDog also launched their own Incident Management tool, not sure how widely it's used: https://www.datadoghq.com/blog/incident-response-with-datadog/ https://www.datadoghq.com/blog/incident-response-with-datado...
dvtrn 5y ago
I've been seeing them recommended more and more, and myself have been keeping a passive eye on BetterUptime (which has an on-call feature): https://betteruptime.com/incident-management https://betteruptime.com/incident-management
fredman 5y ago
There is xMatters: https://www.xmatters.com/ https://www.xmatters.com/ Disclaimer: I work at xMatters.
Forfold 5y ago
I work on/for an open source solution that we based off of PagerDuty, called GoAlert: https://github.com/target/goalert https://github.com/target/goalert
- craigching 5y ago
  Target uses go alert across the enterprise for all on call. Definitely enterprise capable!
  - toomuchtodo 5y ago
    Target having a GitHub org has bolstered my future use of Target pickup orders. Didn’t know Target open sourced tech, love to see it.
    - craigching 5y ago
      Thanks for your comment! We are working on doing more in open source to help pay back our use of open source. We can and will do more!
- awestman 5y ago
  Yep. This is a great product. Has the features you need, is super reliable and easy to manage.
bilalq 5y ago
We started using Squadcast: https://squadcast.com https://squadcast.com Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up.
aiisjustanif 5y ago
xMatters
kenrose 5y ago
PD does two big things: 1. Alerting: Phones you when your servers are down. 2. Incident Management: Help coordinate a response across multiple people. For the first, there's also: - OpsGenie (owned by Atlassian) - Squadcast - VictorOps (now Splunk On Call) - xMatters - PagerTree For the second, there's a bunch of new contenders: - Datadog now has an IM product - Blameless - Rootly - Incident.io - FireHydrant
- miller_joe 5y ago
  https://allma.io/ https://allma.io/ is also in the 2nd category and is a pretty awesome product so far, IMO.
- amozoss 5y ago
  Can also checkout https://tellspin.app https://tellspin.app for a directly in Slack solution
itsjloh 5y ago
I use VictorOps (Now Splunk On-Call) currently and it does the job. Its shift override functionality is quite confusing to get your head around at first but makes sense after the first few times. I've also used OpsGenie (Atlassian now) and really enjoyed it. The amount of integrations they have is staggering.
varlogix 5y ago
Spike.sh - https://spike.sh https://spike.sh I may be biased as a co-founder of Spike.sh, but I think we have one of the best designed incident management products out there. We've focused on making it easy to create on-call schedule and overrides, and added templates for escalation, on-call and alert rules.

Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?

abhishekjha 5y ago

Also what happens if pagerduty goes down?

julianlam 5y ago
Ideally, the services you use should handle that (detect a non-200 and fire off a backup method like a slack webhook or email.) In reality, probably a lot of missed downtime events, and ops sleeping peacefully I guess.
vorpalhex 5y ago
It's very rare for them to go down. I think I can remember one major outage during business hours in the last few years at which point we just switched to manual monitoring for the few hours. If that is within your outage model, you'd probably want a redundant on-call service I suppose, even if it's just escalating to a single known email or sms group.
jq-r 5y ago
Your service(s) going down and pagerduty going fully down is very unlikely to happen. Even if it does, you're probably going to get called by customer support because users never go down;)
kevindong 5y ago
In the year I used it, I never personally noticed it going down. Although that being said, their SLA is only 99.9% delivery in any calendar month within 5 minutes. The penalty for missing that SLA is only 10% of that month's bill. > Once an Incident is triggered, PagerDuty will deliver the First Responder Alert within the Notification Delivery Period for 99.9% of the notifications sent by PagerDuty for the Customer during any calendar month. The “Notification Delivery Period” is five (5) minutes and it is measured as the time it takes PagerDuty to deliver a First Responder Alert to telecommunication providers in accordance with the Service configuration and Contact Information. > ... > If PagerDuty fails to meet the SLA set forth herein, Customer may receive a service credit. Customer will be eligible for a credit toward future fees owed to PagerDuty for the PagerDuty Service. The Service Credit is calculated as ten percent (10%) of the fees paid for or attributable to the month when the alleged SLA breach occurred. https://www.pagerduty.com/standard-service-level-agreement/ https://www.pagerduty.com/standard-service-level-agreement/

haliskerbas 5y ago

Technically Splunk On-call. But I have a few pain points with it, and I miss pagerduty. If you want to see what teams you are on as the current logged in user, the only way to do it as far as what support told me, is to search for yourself and then check that result.

rconti 5y ago
I see my teams listed under my user profile. Or if I go to the left side bar and click on my name, it says when I'm next on-call for various teams. But the UI looks different than last time I logged in a few weeks ago, so maybe something has changed. Disclaimer: Am an employee.

bboreham 5y ago

Opsgenie?

bgm1975 5y ago

There’s Splunk OnCall (formerly known as VictorOps). It’s a very decent solution.

therealdrag0 5y ago

We use OpsGenie. not sure how widely it’s used but given its Atlasian I’d guess a non-trivial amount.

armiiller 5y ago

PagerTree - https://pagertree.com https://pagertree.com

coderchix 5y ago
My team uses PagerTree. Easy to get started with, has the tools you need without being overcomplicated.

saminzadeh 5y ago

DataDog also launched their own Incident Management tool, not sure how widely it's used: https://www.datadoghq.com/blog/incident-response-with-datadog/ https://www.datadoghq.com/blog/incident-response-with-datado...

dvtrn 5y ago

I've been seeing them recommended more and more, and myself have been keeping a passive eye on BetterUptime (which has an on-call feature): https://betteruptime.com/incident-management https://betteruptime.com/incident-management

fredman 5y ago

There is xMatters: https://www.xmatters.com/ https://www.xmatters.com/ Disclaimer: I work at xMatters.

Forfold 5y ago

I work on/for an open source solution that we based off of PagerDuty, called GoAlert: https://github.com/target/goalert https://github.com/target/goalert

craigching 5y ago
Target uses go alert across the enterprise for all on call. Definitely enterprise capable!
- toomuchtodo 5y ago
  Target having a GitHub org has bolstered my future use of Target pickup orders. Didn’t know Target open sourced tech, love to see it.
  - craigching 5y ago
    Thanks for your comment! We are working on doing more in open source to help pay back our use of open source. We can and will do more!
awestman 5y ago
Yep. This is a great product. Has the features you need, is super reliable and easy to manage.

bilalq 5y ago

We started using Squadcast: https://squadcast.com https://squadcast.com Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up.

aiisjustanif 5y ago

xMatters

kenrose 5y ago

PD does two big things: 1. Alerting: Phones you when your servers are down. 2. Incident Management: Help coordinate a response across multiple people. For the first, there's also: - OpsGenie (owned by Atlassian) - Squadcast - VictorOps (now Splunk On Call) - xMatters - PagerTree For the second, there's a bunch of new contenders: - Datadog now has an IM product - Blameless - Rootly - Incident.io - FireHydrant

miller_joe 5y ago
https://allma.io/ https://allma.io/ is also in the 2nd category and is a pretty awesome product so far, IMO.
amozoss 5y ago
Can also checkout https://tellspin.app https://tellspin.app for a directly in Slack solution

itsjloh 5y ago

I use VictorOps (Now Splunk On-Call) currently and it does the job. Its shift override functionality is quite confusing to get your head around at first but makes sense after the first few times. I've also used OpsGenie (Atlassian now) and really enjoyed it. The amount of integrations they have is staggering.

varlogix 5y ago

Spike.sh - https://spike.sh https://spike.sh I may be biased as a co-founder of Spike.sh, but I think we have one of the best designed incident management products out there. We've focused on making it easy to create on-call schedule and overrides, and added templates for escalation, on-call and alert rules.