My current apartment has Wave as one of the options, my experience is not that good and I know many Wave users are considering switching to comcast because comc

My current apartment has Wave as one of the options, my experience is not that good and I know many Wave users are considering switching to comcast because comcast users in the same building report better uptime. We have one outage per month on average and Wave don't publish service status at all so it is almost impossible to know whether the outage is just my home router or issue in the area (you can call the support number but good luck with that when everyone else is calling the same number during an outage). ISP monopolies are a huge problem and I find smaller ISPs tend to have better services. My previous apartment has a dedicated support team from a small ISP, and the tier 1 rep on the support line was capable of explaining the building's network topology and how they do natting.