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"Fuck! We have to train them now?! Its bad enough that we have to PAY them!"

natpalmer1776 5y ago
Just make them sign a contract that states if they quit in the next {n} months, they have to pay back the cost of training! You'll offset the cost of training, and help with employee turnover at the SAME TIME! :D /s in case it's necessary.
- brewdad 5y ago
  I actually signed a contract like that back in the late 90s when Y2K business was starting to build. To be fair, the training involved moving me 2000 miles from home for 3 months and my employer provided my housing and a per diem along with a reasonably intense "boot camp", so they actually spent money on my training. I think I had to stay a year. They kept me for 6 years, so it worked out for both of us.
reaperducer 5y ago
"Fuck! We have to train them now?! Its bad enough that we have to PAY them!" I was surprised to learn how poorly phone reps are paid. Even in America. I work in healthcare, and when COVID hit, almost everyone in the company had to man the phones. We were all e-mailed PDFs from the customer service contractor with instructions about how to use the soft phone system on our computers. Since it was a standard new hire packet, the contractor accidentally left in all of the other workplace policies. Some of which were terrible. For example, the phone reps were only allowed two bathroom breaks each day, and they could total no more than 11 minutes. And this was an American company, with call centers in supposedly "liberal" western states.
- markus_zhang 5y ago
  I worked as phone rep for a major Canadian telecom provider and the pay was around 15 bucks an hour. That was 5 years ago so maybe they hiked the rate a bit. But overall 15$/hour is barely enough for anyone to start saving.
- vb6sp6 5y ago
  > with call centers in supposedly "liberal" western states Checkmate liberals
  - downrightmike 5y ago
    Corruption runs through the veins of corporations

Just make them sign a contract that states if they quit in the next {n} months, they have to pay back the cost of training! You'll offset the cost of training, and help with employee turnover at the SAME TIME! :D /s in case it's necessary.

brewdad 5y ago
I actually signed a contract like that back in the late 90s when Y2K business was starting to build. To be fair, the training involved moving me 2000 miles from home for 3 months and my employer provided my housing and a per diem along with a reasonably intense "boot camp", so they actually spent money on my training. I think I had to stay a year. They kept me for 6 years, so it worked out for both of us.

reaperducer 5y ago

"Fuck! We have to train them now?! Its bad enough that we have to PAY them!" I was surprised to learn how poorly phone reps are paid. Even in America. I work in healthcare, and when COVID hit, almost everyone in the company had to man the phones. We were all e-mailed PDFs from the customer service contractor with instructions about how to use the soft phone system on our computers. Since it was a standard new hire packet, the contractor accidentally left in all of the other workplace policies. Some of which were terrible. For example, the phone reps were only allowed two bathroom breaks each day, and they could total no more than 11 minutes. And this was an American company, with call centers in supposedly "liberal" western states.

markus_zhang 5y ago
I worked as phone rep for a major Canadian telecom provider and the pay was around 15 bucks an hour. That was 5 years ago so maybe they hiked the rate a bit. But overall 15$/hour is barely enough for anyone to start saving.
vb6sp6 5y ago
> with call centers in supposedly "liberal" western states Checkmate liberals
- downrightmike 5y ago
  Corruption runs through the veins of corporations