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Matrix is, unfortunately, a UX catastrophe compared to Telegram. Telegram has the best messaging app by UX and it's not even close. It's fast, reliable and it

by 0xy 5y ago

Matrix is, unfortunately, a UX catastrophe compared to Telegram. Telegram has the best messaging app by UX and it's not even close. It's fast, reliable and it just works. Try getting your mother to use Matrix. Verifying sessions of chat participants is such a disgusting user experience I wonder if they employ /any/ graphic or UX designers.

IceWreck 5y ago
I agree. Telegram's UX is unparalleled. Coming to Matrix, the Element Web/Desktop app is ugly and has bad UI/UX. Its unintuitive to use. Fortunately, you have tons of choices with Matrix. Cinny on desktop has a very neat and clean UX. On Android, the Element app is good enough, but if not Fluffychat feels just like WhatsApp.
nsotelo 5y ago
Matrix is an open protocol and anyone's welcome to build a front-end, inspired by Telegram, that your mother would be happy using. Perhaps you meant the Element client?
- Andrew_nenakhov 5y ago
  Matrix is not a protocol, it's a product. Its openness is more like a public API to a product developed by one organization. Disclosure: I work with real open protocols.
  - networkimprov 5y ago
    Could you define "real open protocol" vs "public API"? If the former entails an adopted RFC, isn't it common practice to prove need via a product before proposing a standard? Asking because I'm at work on a safer, decentralized protocol for email, TMTP.
    - Andrew_nenakhov 5y ago
      Real open protocols are ones not coming from a single vendor / not controlled by a single entity. XMPP and email are open protocols, Matrix, Mattermost and RocketChat are not.
      - networkimprov 5y ago
        Didn't XMPP originate with a single vendor? And JMAP? Didn't SMTP also originate in the field? Are you saying that the Matrix authors won't submit an RFC?
        Arathorn 5y ago
        Speaking as Matrix project lead: we'd love to submit an RFC (or W3C proposal) once Matrix has sufficiently stabilised. Right now it's moving very fast though (e.g. we're about to totally change the sync API so that it's O(1) rather than O(N) with number of conversations). In terms of contributions to the Matrix spec; from a quick eyeball at https://spec.matrix.org/unstable/proposals/ https://spec.matrix.org/unstable/proposals/, there are 95 different authors, of which 31 work for Element (the company formed by the original team who created Matrix). Or to slice it another way, there are 498 spec change proposals there, of which 358 were written by folks at Element (so 70%). Meanwhile the protocol itself is defined by the independent and neutral Matrix.org Foundation non-profit (https://matrix.org/foundation https://matrix.org/foundation). In other words, accusations that Matrix is entirely defined or controlled by Element are untrue - by the time we created Element there was already significant contribution from the wider community, and these days there are loads of other individuals and companies like Beeper, Famedly and even Ericsson contributing to the spec. Edit: oh, and Rocket.chat is adopting Matrix too, which refutes the GP comment even more...
        Andrew_nenakhov 5y ago
        We all know that 'independent matrix foundation' will never oppose the will of the leading vendor. Don't tell me about how you agree to everything in your wonderful community, tell me how you resolve conflicts? You and your company has all the leverage and no sane independent developer will invest in your protocol because he'll always have to play the catch up game.
  - skinkestek 5y ago
    Have you told this to the German Army and the French Police? Because they seem to like it and, based on my experience with the military being able to run it independently is a major consideration for them even for smaller systems.
    - Andrew_nenakhov 5y ago
      So what? Selling to such organizations tells more about the salesmen skills than actual merits of a product. For example, a lot of bigger and even more important organizations use Slack or Microsoft Teams, because a product they are sold works and does what they need. On-premise software is nothing new. But the fact that some software can run on-premise and can interoperate between instances does not mean that it is a protocol. Mattermost can do that, is it a federated protocol too?
- vadfa 5y ago
  This is the kind of gotcha that is not a real argument, just a way to say that the mediocrity of the Matrix (or Element, or Potato, whatever you wanna call it) is okay so no progress is ever made.
- 0xy 5y ago
  I'd wager you cannot build a Telegram-tier frontend using Matrix technology. Element is evidence of that. Clearly there's an axis with security on one side and convenience on the other. Tilting fully to either side results in a terrible experience. For me, Telegram strikes the perfect balance. Secure chats have fantastic privacy, while the UX isn't totally garbage. The trade-off is that chats are non-E2EE by default. Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. Could your mother figure out how to encrypt an email message using GnuPG? Absolutely not a chance. Could she figure out how to send a message on ProtonMail that encrypts it client-side for her? Probably. Signal is GnuPG. Telegram is ProtonMail.
  - tentacleuno 5y ago
    > Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. Sorry, just to confirm: are you saying Signal has worse UX than Element?
  - jakecopp 5y ago
    > Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. How so? What's wrong with Element's UX? It's improved an awful lot lately.
    - tentacleuno 5y ago
      It's slow, very resource intensive on desktop, practically unusable on mobile, you sometimes can't join rooms and the client tells you some weird obscure Matrix error, you sometimes can't leave rooms, the moderations tools are quite poor, etc. etc. etc.
  - MayeulC 5y ago
    > Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. Wow, I really disagree with this statement. > Could your mother figure out how to encrypt an email message using GnuPG? Absolutely not a chance. [...] Signal is GnuPG. My parents are not technical people, yet they can use Signal. My siblings as well. I think the UX is approximately on par with WhatsApp (when I was using it). They have done a great job when it comes to UX. Ultimately I would like to push them towards Matrix, but the UX is not here yet for most clients. Fluffychat comes close to it, unfortunately I'm experiencing issues logging in with my account (timeouts), so I can't recommend it yet.

by 0xy 5y ago

IceWreck 5y ago

I agree. Telegram's UX is unparalleled. Coming to Matrix, the Element Web/Desktop app is ugly and has bad UI/UX. Its unintuitive to use. Fortunately, you have tons of choices with Matrix. Cinny on desktop has a very neat and clean UX. On Android, the Element app is good enough, but if not Fluffychat feels just like WhatsApp.

nsotelo 5y ago

Matrix is an open protocol and anyone's welcome to build a front-end, inspired by Telegram, that your mother would be happy using. Perhaps you meant the Element client?

Andrew_nenakhov 5y ago
Matrix is not a protocol, it's a product. Its openness is more like a public API to a product developed by one organization. Disclosure: I work with real open protocols.
- networkimprov 5y ago
  Could you define "real open protocol" vs "public API"? If the former entails an adopted RFC, isn't it common practice to prove need via a product before proposing a standard? Asking because I'm at work on a safer, decentralized protocol for email, TMTP.
  - Andrew_nenakhov 5y ago
    Real open protocols are ones not coming from a single vendor / not controlled by a single entity. XMPP and email are open protocols, Matrix, Mattermost and RocketChat are not.
    - networkimprov 5y ago
      Didn't XMPP originate with a single vendor? And JMAP? Didn't SMTP also originate in the field? Are you saying that the Matrix authors won't submit an RFC?
      - Arathorn 5y ago
        Speaking as Matrix project lead: we'd love to submit an RFC (or W3C proposal) once Matrix has sufficiently stabilised. Right now it's moving very fast though (e.g. we're about to totally change the sync API so that it's O(1) rather than O(N) with number of conversations). In terms of contributions to the Matrix spec; from a quick eyeball at https://spec.matrix.org/unstable/proposals/ https://spec.matrix.org/unstable/proposals/, there are 95 different authors, of which 31 work for Element (the company formed by the original team who created Matrix). Or to slice it another way, there are 498 spec change proposals there, of which 358 were written by folks at Element (so 70%). Meanwhile the protocol itself is defined by the independent and neutral Matrix.org Foundation non-profit (https://matrix.org/foundation https://matrix.org/foundation). In other words, accusations that Matrix is entirely defined or controlled by Element are untrue - by the time we created Element there was already significant contribution from the wider community, and these days there are loads of other individuals and companies like Beeper, Famedly and even Ericsson contributing to the spec. Edit: oh, and Rocket.chat is adopting Matrix too, which refutes the GP comment even more...
        Andrew_nenakhov 5y ago
        We all know that 'independent matrix foundation' will never oppose the will of the leading vendor. Don't tell me about how you agree to everything in your wonderful community, tell me how you resolve conflicts? You and your company has all the leverage and no sane independent developer will invest in your protocol because he'll always have to play the catch up game.
- skinkestek 5y ago
  Have you told this to the German Army and the French Police? Because they seem to like it and, based on my experience with the military being able to run it independently is a major consideration for them even for smaller systems.
  - Andrew_nenakhov 5y ago
    So what? Selling to such organizations tells more about the salesmen skills than actual merits of a product. For example, a lot of bigger and even more important organizations use Slack or Microsoft Teams, because a product they are sold works and does what they need. On-premise software is nothing new. But the fact that some software can run on-premise and can interoperate between instances does not mean that it is a protocol. Mattermost can do that, is it a federated protocol too?
vadfa 5y ago
This is the kind of gotcha that is not a real argument, just a way to say that the mediocrity of the Matrix (or Element, or Potato, whatever you wanna call it) is okay so no progress is ever made.
0xy 5y ago
I'd wager you cannot build a Telegram-tier frontend using Matrix technology. Element is evidence of that. Clearly there's an axis with security on one side and convenience on the other. Tilting fully to either side results in a terrible experience. For me, Telegram strikes the perfect balance. Secure chats have fantastic privacy, while the UX isn't totally garbage. The trade-off is that chats are non-E2EE by default. Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. Could your mother figure out how to encrypt an email message using GnuPG? Absolutely not a chance. Could she figure out how to send a message on ProtonMail that encrypts it client-side for her? Probably. Signal is GnuPG. Telegram is ProtonMail.
- tentacleuno 5y ago
  > Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. Sorry, just to confirm: are you saying Signal has worse UX than Element?
- jakecopp 5y ago
  > Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. How so? What's wrong with Element's UX? It's improved an awful lot lately.
  - tentacleuno 5y ago
    It's slow, very resource intensive on desktop, practically unusable on mobile, you sometimes can't join rooms and the client tells you some weird obscure Matrix error, you sometimes can't leave rooms, the moderations tools are quite poor, etc. etc. etc.
- MayeulC 5y ago
  > Signal's has the axis tilted all the way to the "security" end, so that the product is unusable if you aren't a technical expert already. Wow, I really disagree with this statement. > Could your mother figure out how to encrypt an email message using GnuPG? Absolutely not a chance. [...] Signal is GnuPG. My parents are not technical people, yet they can use Signal. My siblings as well. I think the UX is approximately on par with WhatsApp (when I was using it). They have done a great job when it comes to UX. Ultimately I would like to push them towards Matrix, but the UX is not here yet for most clients. Fluffychat comes close to it, unfortunately I'm experiencing issues logging in with my account (timeouts), so I can't recommend it yet.