Yes, but this was free (included in my warranty) and for some reason I was setup with "Executive Level Support" on a consumer laptop I bought at freaking WALMAR

Yes, but this was free (included in my warranty) and for some reason I was setup with "Executive Level Support" on a consumer laptop I bought at freaking WALMART! I am now typing this on my shiny new Omen 15" that is a bad-ass machine (aside from the actual chassis, which is too plastic for my taste... but the guts are beautifully designed. Ill take some pics. and the support was absolutely wonderful.