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I have had the best experience with HOP of late: I bought an Omen 15" laptop - and after a few months a USB port stopped working - I created a ticket and they

I have had the best experience with HOP of late: I bought an Omen 15" laptop - and after a few months a USB port stopped working - I created a ticket and they sent me a new replacement that was better than the one I bought - it took longer to get shipped to me, so in the mean-time, HP sent me a loaner machine until the new one shipped directly to me from China. The new machine is great! and it was upgraded to an RTX 3070 and a terabyte ssd (from a 500gb) -- and it still had the second SSD slot - so I moved my storage drive into this machine. The support from HP was superb - and reminded me of days of yore when an HP tech would show up same day to fix a downed machine...

Tijdreiziger 5y ago
> The support from HP was superb - and reminded me of days of yore when an HP tech would show up same day to fix a downed machine... You can get that service today from either HP, Dell or Lenovo - if you're willing to pay for it...
- samstave 5y ago
  Yes, but this was free (included in my warranty) and for some reason I was setup with "Executive Level Support" on a consumer laptop I bought at freaking WALMART! I am now typing this on my shiny new Omen 15" that is a bad-ass machine (aside from the actual chassis, which is too plastic for my taste... but the guts are beautifully designed. Ill take some pics. and the support was absolutely wonderful.
- eitland 5y ago
  Around here and somewhere around 2008 I had HP come out next business day (which around here in practice always means not next day but the next after that) to fix the screen on my personal nc6320. I paid nothing except the original purchase price of the machine. Around the same time some friends of me had problems with a "family type" HP PC and it took a few months - before they got someone elses machine with someone elses photos and documents on it back. The lesson learned from talking to them on the phone was that business equipment and home equipment were served by to different departments, and the difference was not who owned it but what class of equipment it was. I haven't worked that close to hardware lately and my latest Dell and Lenovo laptops have worked well enough that I haven't really had an opportunity to test what it looks like today ( although that might be about to change since my latest Lenovo has activated "Microsoft Bake my Laptop" 4 times during the last month or so).

Tijdreiziger 5y ago

> The support from HP was superb - and reminded me of days of yore when an HP tech would show up same day to fix a downed machine... You can get that service today from either HP, Dell or Lenovo - if you're willing to pay for it...

samstave 5y ago
Yes, but this was free (included in my warranty) and for some reason I was setup with "Executive Level Support" on a consumer laptop I bought at freaking WALMART! I am now typing this on my shiny new Omen 15" that is a bad-ass machine (aside from the actual chassis, which is too plastic for my taste... but the guts are beautifully designed. Ill take some pics. and the support was absolutely wonderful.
eitland 5y ago
Around here and somewhere around 2008 I had HP come out next business day (which around here in practice always means not next day but the next after that) to fix the screen on my personal nc6320. I paid nothing except the original purchase price of the machine. Around the same time some friends of me had problems with a "family type" HP PC and it took a few months - before they got someone elses machine with someone elses photos and documents on it back. The lesson learned from talking to them on the phone was that business equipment and home equipment were served by to different departments, and the difference was not who owned it but what class of equipment it was. I haven't worked that close to hardware lately and my latest Dell and Lenovo laptops have worked well enough that I haven't really had an opportunity to test what it looks like today ( although that might be about to change since my latest Lenovo has activated "Microsoft Bake my Laptop" 4 times during the last month or so).