3 ms·
An interesting style of questioning for adversarial situations. Engineers are usually taught to use very open questions (why/what/who/when/etc) so as to not ina
by WJW 5y ago
An interesting style of questioning for adversarial situations. Engineers are usually taught to use very open questions (why/what/who/when/etc) so as to not inadvertently steer the situation to a predetermined conclusions. This is very useful for cooperative situations, such as a team trying to find the root case of some outage so that it can be fixed.
In more adversarial situations such as pitching your manager on a raise, I can see how using many short and closed questions will steer the conversation much more effectively by closing down options for the counterparty to evade. It's very similar to the "yes ladder" used in some sales courses.