I don't know about Hetzner, but Vultr has had quite nice customer support. When I wanted to do some non-standard things, I simply talked to Vultr to demonstrat

I don't know about Hetzner, but Vultr has had quite nice customer support. When I wanted to do some non-standard things, I simply talked to Vultr to demonstrate that I had a clue, had a reason for asking that I could articulate, and they approved it right then.