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Ask HN: Favorite Support Tool for Startups
Does anyone have a support tool that they're particularly in love with? Ideally, we'd be able to do all of the back-and-forths over email, but have the discourse tracked using a reference ID with an email agent or cc or something. If we could auto-close cases with an email, that would be even better. Any thoughts?
Thanks a lot,
David
- madhouse 15y agoI'll probably be bashed over the head, but debbugs (the thing behind Debian's bug tracking system) came to mind as I read the question.
- lanstein 15y agoCool, thanks! Looking.
- kaha242 15y agoProbably you find sthg here: http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_sy...
- lanstein 15y agoOh yeah, looked at that, which I why I'm posting here ;) The amount of information there is pretty overwhelming, and it seems like this should be a well-solved problem for startups who don't yet have a support person. The main problem is that engineers don't do much support, and aren't accustomed/are too lazy to login to a support tool to communicate through it.
- kaha242 15y agoOh sorry, didn't know that you have been already there. We have some experience with Bugzilla and Roundup. The latter suited our needs better (but they evolved over time, so a direct comparison doesn't necessarily make sense)
- simonk 15y agoGmail & Ticketive.com
- modoc 15y agoWe use and love Jira. It's a bit pricey, but has amazing features, tons of plugins, and integrates with Confluence, SVN, eMail, etc...