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This is excellent. I use "When do you have time to talk about ways to solve [particular issues, with ticket numbers if possible], including [possible initial im
by Jugurtha 5y ago
This is excellent. I use "When do you have time to talk about ways to solve [particular issues, with ticket numbers if possible], including [possible initial implementations and approaches] and how they impact other parts, including [part 1, module 4, service X, etc].
Our product offers real-time collaborative notebooks, and we use that feature to create a notebook that contains the agenda for what we'll address in a scheduled meeting. Each member writes down the issues they think are pressing. Then we get on a call and go through the points one by one, and we collaboratively edit the document based on the roadmap, customer conversation, etc.
We try to leave as little to interpretation as possible, and when someone isn't clear enough, others usually reply with clarifying questions. Usually a "What do you mean by X". The person then clarifies with a more specific answer, but we evolved to be much more systematic.
We strive to be "clear, concise, complete, and correct" in our writing, even more so for personal matters precisely to avoid people filling the void, and putting effort into what we'll actually talk about before the talk. I have addressed that issue with the same words and am aware that we fill the void with fear.
By the time we have the chat, the person has already done the groundwork and is prepared, and we both use time wisely.