Are you saying that you had an agreement with Vultr that they would back up your data more frequent than 2 hours and they failed to do that? Hardware fails reg

Are you saying that you had an agreement with Vultr that they would back up your data more frequent than 2 hours and they failed to do that? Hardware fails regardless of VPS or physical server provider. Hard drives fail, raid controllers fail, raid arrays become corrupted on all providers EC2 and all other VPS providers equally. Data integrity is based on what backup strategy is in place. For highly critical data the application should be writing to n+1 locations, or a middle process such as ceph or gluster should handle that. The AWS version of this would be S3. What was your backup strategy aside from taking the offsite backups?