Apropos of that anecdote, here's why I'm leaving Backblaze. Details from memory so a little fuzzy. I liked Backblaze and paid well in advance. At the time of t

Apropos of that anecdote, here's why I'm leaving Backblaze. Details from memory so a little fuzzy. I liked Backblaze and paid well in advance. At the time of this issue, something like a year's credit left on my account. I migrated one Macbook Pro to another (the old one had a hardware issue) and followed Backblaze's documentation to ensure the migrated computer was still backing up, taking over the previous backup. Cue my surprise a couple of months later when I get an email saying my account is unpaid and data will be deleted. After months (literally) of email with Support it turns out the Backblaze documentation was incorrect, and the steps to ensure the migrated computer took over the old backup also created a new, empty backup before taking over the old one (this was part of installing the software.) That backup was never used - it was created as part of installation unknown to me. But the unused, empty backup showed up in the account as unpaid. Despite a year's credit on my account, Backblaze's response was that deleting data for all other backups on the account was their best action. I couldn't get Support to fix this. I ended up emailing Brian. He forwarded it on to someone who also didn't fix it. It's a remarkably simple problem (delete the unused backup, verify the account status is ok) but once again, Support seemed inactive. I got desperately tired of emails that had no effect. I'm now buying a local NAS and plan to back it up via rsync.net. I wish them good luck with the IPO, but if you're a decision-maker looking for a backup solution, you have to question if you want to trust a company who's unable or unwilling to fix a straightforward issue, or if you want to trust a backup company whose default response seems to be that they'll delete your data. I don't.