When I started working from home, AOL Instant Messenger was still the hot new thing and long distance charges would kill you. Residential bandwidth simply wasn'

When I started working from home, AOL Instant Messenger was still the hot new thing and long distance charges would kill you. Residential bandwidth simply wasn't there for calls. For all intents and purposes, it was textual communication or nothing. It was glorious. Having record of all conversations for easy reference really did help build better software, as far as I am concerned. These days, everyone wants to do video conferencing, it seems, and half the time the job doesn't get done right because someone misheard something or forget what was said. It makes no sense to me. I can only imagine that those who think voice communication is the best communication haven't tried anything else.