I don't mind the bluntness, but you should either delete the data cancel the sub, or keep the sub and the data. I don't understand why you'd do one and not the

I don't mind the bluntness, but you should either delete the data cancel the sub, or keep the sub and the data. I don't understand why you'd do one and not the other if you cared about the customer. And again 7 day is a bit short, though in a follow up email they extended it to 2 weeks.