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I expect they also made it super easy to _not_ have to talk to customer support as well. Millenial/GenZ jokes aside, having to talk to someone can be a massive
by phamilton 5y ago
I expect they also made it super easy to _not_ have to talk to customer support as well.
Millenial/GenZ jokes aside, having to talk to someone can be a massive deterrent. I might be waiting at a doctor's office, on a train, etc. I can't tell you how many trials I've bailed on once I hit a mandatory "Talk to a salesperson" step.
- pydry 5y agoThe fact that pretty much the whole company was tech savvy and preferred to avoid talking to people when booking stuff online is what made this 180 doubly impressive, IMHO. The customers tended to be older, I think.