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Except... Every business I've encountered has the exact same problems. Unless you're dealing with someone who has absolute authority and no one to answer to, yo
by nknight 15y ago
Except... Every business I've encountered has the exact same problems. Unless you're dealing with someone who has absolute authority and no one to answer to, you're going to have problems when anything unusual happens.
With very small businesses you can get lucky and deal directly with an owner who hopefully behaves like a human being, but anything bigger, and you're going to have problems, and the further away from the top whoever you're dealing with is, the more problematic.
Bureaucracy is bureaucracy, it doesn't matter if it's government or business.
- essayist 15y agoOne trick that works for me, from time to time, when dealing with a CSR in person or over the phone, and running into roadblocks - ask them, human to human, what I should do. It obviously doesn't free them from their bureaucratic chains, but it sometimes frees them to give me insight into how to navigate the bureaucracy they know so much better than I do.