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So, serious question - how often do people actually switch their cellphone carrier or ISP due to poor customer service? From what I can tell, they're all prett
by kgrin 15y ago
So, serious question - how often do people actually switch their cellphone carrier or ISP due to poor customer service? From what I can tell, they're all pretty much universally reviled (especially Comcast, Verizon, AT&T), but manage to retain customers due to [actual monopoly over cable, unsurpassed coverage, device exclusivity, lock-in contracts, etc]
- tortilla 15y agoThe hassle of switching from megacorp-A is not worth the trouble because the customer service doesn't actually improve with megacorp-B.
- movingahead 15y agoIn India, since the new Mobile Number Portability rules have been introduced, making it very simple to switch your carrier, more than 10 million people are switching their operators every month. The system must be made easy enough so that the operators realize the value of customer service. http://www.medianama.com/2011/08/223-mobile-number-portability-requests-in-india-up-22-85-to-12-98m-in-june-2011/ http://www.medianama.com/2011/08/223-mobile-number-portabili...
- essayist 15y agoI dropped an CLEC DSL a few years ago because I was spending 2 days every six months babysitting their repair jobs. Considered Comcast, but just signing up was an immense hassle - phone reps couldn't find the offers I had in my mail, or on the web, offers weren't what they seemed - and so I went with a local wireless ISP that, AFAIK, is a two person operation. They are more expensive than cable internet, but I've never had to babysit an outage in two years, and they're always responsive when there is a problem. Recently considered giving Comcast a try, but have an almost physical aversion to it.