Same here. In my experience, if you're dealing with de facto monopolies: cable, telco, healthcare, or banking it's actually a far worse experience. You are plac

Same here. In my experience, if you're dealing with de facto monopolies: cable, telco, healthcare, or banking it's actually a far worse experience. You are placed in some ring of hell of outsourced lowest cost customer service, nonsensical automated phone menus, and customer hostile corporate policies. In my area, the employees of the DMV or post office employees have generally provided more friendly and positive customer service experiences.