DMVs across several states have improved drastically over the last 15 years. I remember when the DMVs were utter chaos - prior to automated ticketing. It used

DMVs across several states have improved drastically over the last 15 years. I remember when the DMVs were utter chaos - prior to automated ticketing. It used to be a mob scene. One of the reasons why it has improved so much was that people were furious every time they had to go to the DMV. It used to be the prime example of everything that is wrong with government. There were frequent jokes and water-cooler griping about it. One state, I forget which, started the automated ticketing and improved the work flow. The other states eventually followed suit because it was an easy way to score points with the public. I can say the last several times have been relatively pleasant experiences. Regarding Telcos, they are still highly regulated, highly unionized operations and in many areas they are quasi-monopolies as mentioned by kgrin. My suspicion is that this contributes to many issues when dealing with telcos...